The Missouri Grocers Association

If you Google “worst customer service,” no matter which list you choose, three of the top five companies will almost always be telecommunications companies. To put it frankly, the telecom industry sucks. As grocers, you know this firsthand, juggling multiple analog phone lines, constantly troubleshooting inherited technologies, deciphering opaque billing structures… MGA-endorsed partner TierOne is putting an end to all of that at no cost to you.

Based in Springfield, Missouri, TierOne is an award-winning multi-carrier solution provider specializing in saving businesses time and reducing costs by designing, delivering, and supporting leading voice, internet, and cloud solutions. They’ve demonstrated an aptitude for our unique industry by significantly improving the telecommunications environments for grocers such as Homeland and Woods Supermarkets. Best of all, their services are complimentary.

Not sure how TierOne could make an impact in your business? Here’s how we’ve seen them affect change within MGA member organizations:

●     TierOne provides a risk-free, no-obligation Inventory Analytics report, which captures insights and outlines every service in your organization’s telecom environment. This analysis includes account numbers, contract status, term dates, and true costs, demystifying surcharges, taxes, and fees. Within the analysis, TierOne also identifies options that improve and optimize your environment in a side-by-side capacity, on average saving companies nearly 30%.

●     Maximize the power of your IT teams by utilizing TierOne as an extension of your in-house tech department. Their services include no-cost project management, coordination, and ongoing support for the life of the solutions you select through TierOne.

●     With direct, prioritized access to more than 200 of the industry’s top telecom and cloud solution providers nationwide, TierOne acts as a single point-of-contact, even if you require multiple service providers.

Leave behind the service provider rat race and the revolving door of account reps, wasted hours on hold with support, or bills you can never get right. TierOne is compensated entirely by the service providers you select, but there are no premiums on those services. In fact, TierOne has pricing parity with direct sales teams, and because of their global reach, they are often able to leverage out-of-market promotions, granting their customers access to some of the best pricing in the country.

When you’re ready to simplify the way your organization connects and communicates while enjoying the customer service experience of your dreams, TierOne is here for you. Get started at info@tieronesolutions.com or (417)TIER-ONE.